Questions, feedback, or something not working right? We're here to help.
The fastest way to reach us is by email. Include your device model and iOS/Android version if you're reporting a bug — it helps us fix things faster.
Email supportWe typically reply within 1–2 business days.
How does scanning work?
Point your camera at any ingredient label and take a photo. Pure Scan reads the text directly using AI — no barcode or database lookup required, so it works on homemade food, imported products, and labels in any of our supported languages.
Why did a scan come back wrong or incomplete?
Analysis accuracy depends on the photo — glare, blur, or poor lighting can affect results. Try rescanning in good light with the label flat and fully in frame. If it still looks wrong, email us a screenshot and we'll take a look.
Is my scan history private?
Yes. Your scan history is stored locally on your device only — it is never uploaded to our servers or shared with anyone.
How do I delete my scan history?
Open the History tab in the app and clear your history from there. Since everything is stored on-device, deleting it there removes it completely.
Which languages does Pure Scan support?
English, Bulgarian, French, Spanish, German, Italian, and Portuguese.
Is Pure Scan a substitute for medical advice?
No. Pure Scan provides AI-powered analysis for informational purposes only. Always consult a healthcare professional for allergen management or specific dietary requirements.
How do I request my data be deleted?
Since scan history lives on your device, uninstalling the app removes it. If you have any other questions about your data, email us and we'll help directly.